If you have any comments, suggestions about the site please e-mail us at sales@nappycakeshop.co.uk
Please note nappycakeshop.co.uk is part of the 24-7eshop group of websites. On your credit card statement the name 24-7eshop will appear and not nappycakeshop
VAT
We are a VAT registered company and all prices shown are inclusive of VAT at 20% where applicable Our VAT registeration number is 886227096
Want To Pay By Cheque?
Payment can be made by Cheque or Postal Order. Simply make these payable to 24-7eshop Ltd and send to :
nappycakeshop
24-7 Eshop Ltd, 4 Masons Wharf, Potley Lane, Corsham, Wilts, SN13 9FY
How much do I pay for delivery and postage to the UK?
Standard Delivery
All delivery to the UK is £4.95 for First Class Recorded Delivery. All orders placed before 12PM will be dispatched within 48 hrs Mon-Fri only. We always do our best to accomodate any special requests. Please allow usually between 1-3 working Days for Delivery from dispatch. The package will need a signature on arrival please ensure there is someone there to sign for the parcel. UK only
Free Delivery
Orders Over £55.00 are Free of charge to the UK via Standard Delivery. If you need Next Day Delivery please select this during Checkout and a charge of £6.99 will be added to your order. The package will need a signature on arrival please ensure there is someone there to sign for the parcel. UK only (Please note once we have dispatched the parcel and any delays occured via Courier or Royal Mail, we cannot be held responsible for 3rd Party activities and no refund will be given fpr postage cost.
Next Day Service (Mon-Fri)
This is charged at £6.99 and normally arrives the following day. Please note that all orders for this service MUST be recieved by 12PM to be disptched for the following day. Any orders later than this will be dispatched the following working day. Please call to check as there are occassions if you place the order later than 12pm we can dispatch that day. Please note any orders placed on Thursday after 12pm will not arrive until Monday. Friday after 12pm they will not arrive until Tuesday. The package will need a signature on arrival please ensure there is someone there to sign for the parcel. UK only (Please note once we have dispatched the parcel and any delays occured via Courier or Royal Mail, we cannot be held responsible for 3rd Party activities)
We cannot offer a Saturday Delivery service due to the weight of the parcels
Europe & Worldwide
All orders to Europe and the rest of the world are £18.00. If your parcel is heavier and the postage cost is higher we will inform you before dispatch for the difference to be paid. Please call or emial us in advance so we can give you a cost before you place your order. We do not offer a next day service to Europe and Worldwide. (Please note once we have dispatched the parcel and any delays occured via Courier or Royal Mail, we cannot be held responsible for 3rd Party activities)
When are Orders dispatched?
All orders are dispatched the same day if placed by 12PM on a working day if products are out of stock we will contact you. We will inform you if there will be any delay. Nappy cakes are made to order so may take 3-4 days. Although most of nappy cakes can be turned around within 24- 48hrs hrs. If they are out of stock we will let you know via emails when the order will be dispatched. Please note Sat and Sun are not working days so please bear thsi in mind when placing an order to avoid disappointment.
Have a Question About an Order?
If you have a question about an order which you have already placed e-mail us at sales@nappycakeshop.co.uk and we will come back to you with an answer.
Handling Complaints
We view complaints in a very positive manner as it gives us the opportunity to improve our standards. So please do not feel concerned about contacting us. Your comments will be welcomed and treated in confidence. We will acknowledge any complaint within 2 working days and indicate to you the timescale in which the problem will be resolved.
Bank Holiday Weekend Notice: Please note we will not be dispatching any orders on Friday through to Bank Holiday Monday. So all Next day deliveries placed on Thursday after 1pm will not be dispatched until Tuesday.
If you need to return an item.
If you are not entirely happy with any purchase from nappycakeshop.co.uk we will be pleased to refund the purchase price. (Please note Postage Cost is non refundable). This is provided the items are returned to us undamaged, in full working order and in the same packaging unopened in which it was dispatched, within 14 days of receiving the goods. Please keep proof of posting in case goods are lost in the post.
Where free shipping applied on an order, the order will ONLY qualify for free shipping if the order is still above £55.00 for the remainder of the items you have chosen to keep. Otherwise a charge of £4.95 will be made to cover for postage and packaging for remaining ordered items .
Simply email sales@nappycakeshop.co.uk
together with the reference number of the order from your confirmation e-mail. Return the item back to our warehouse at the following address. (Please ensure you obtain proof of posting. A refund will be made to the purchaser's credit/debit card account):
Nappycakeshop24-7eshop Ltd
4 Masons Wharf, Potley Lane, Corsham, Wilts SN13 9FY
SecurityWe take security very seriously at nappycakeshop.co.uk That is why we use a trusted name Sagepay as our secure payment gateway. This means that your credit card details are secure and we will never see these. We simply get a confirmation from Sagepay when a payment has been made. If you do call us to place an order via the phone then we will take your details to process the order and then straight away shred all information for security and piece of mind.
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